One shared memory, so no client lives in one person’s head.
In a small agency, whoever owns the account owns the risk. Each person runs their accounts end to end, with no dedicated PM layer, so when two people touch the same client or someone is slammed, things fall in the gap, and when someone leaves, the account’s whole history walks out with them. Norian keeps that memory shared, and watches every account for what is slipping.
It is Wednesday. A client told one of your team something in Slack on Monday, then followed up with a different teammate by email. Neither realises the other has half the picture.
Norian connects the two, keeps it in one shared client memory, and flags it before it becomes a dropped ball.
Whoever picks up an account sees its full history, not a blank page. No more re-briefing from scratch.
Everyone gets a quiet morning digest about their own clients. You decide who sees which account.
When a thread moves from one teammate to another, Norian connects it so it does not slip in the handoff.
So no account ever depends on one person being around.
Agencies lose clients to small dropped things, not big failures. Norian watches every account across email, Slack, and Teams, checks what got done, and makes the client’s memory a team asset instead of one person’s private context.
Common questions.
Each teammate connects their own inbox and gets their own digest. Pricing is per seat, with a shared client memory across the team.
Yes. Client visibility is yours to set, per person. Share an account with the whole team, or keep it to whoever works on it.
Be the one who never drops the ball.
Norian checks what actually got done across your channels, and tells you the moment something needs you. Quietly, without chasing.